Terms of Use
These terms govern your use of the Auredane website and the services offered through it. Auredane is an informational and technology platform: the site presents tools, analysis and information connected with trading financial assets, and transactions are carried out with the licensed entities and venues named during onboarding. By creating an account or using this website you accept these terms as written.
1. Use of the website and services
You may use this website and the associated platform services for their intended purpose: learning about the service, opening an account, receiving analysis and operating investment strategies within your verified account. You agree to provide accurate information about yourself, to keep your credentials confidential and to operate the account only on your own behalf. The service is offered to people aged 18 or over who are legally able to hold investment accounts in the United Kingdom.
2. Restrictions
You may not copy the platform's software, scrape its data at volume, resell access to it, reverse-engineer its code, or use it for any purpose other than the intended one. Access granted to you is personal: sharing an account, lending credentials or operating on behalf of undisclosed third parties breaches these terms and may result in suspension. Where reasonable limits exist, such as API rate limits, they are part of the service, not an obstacle to it.
3. Marketing materials and information communications
With your consent, Auredane may send you service notifications, market summaries and, where you have opted in, marketing messages by email or phone. Service notifications, security alerts and legally required messages are not marketing and cannot be switched off. You may withdraw marketing consent at any time from your account settings or by writing to support; withdrawal takes effect promptly and never affects your rights as a client.
4. Intellectual property
The Auredane name, logo, website design, texts, charts, software and data compilations are protected by intellectual property rights and remain our property or that of our licensors. You retain all rights in the content you submit, such as your personal documents, and grant us only the licence needed to operate the service: storing, processing and displaying your data for verification, support and reporting.
5. Privacy
Personal data is handled under the Privacy Policy, which forms part of these terms. The policy explains what we collect, the legal bases we rely on, how long records are kept, the categories of recipients, and the rights you can exercise, including access, correction, deletion and objection.
6. Links to third-party sites
The site may reference third-party websites such as exchanges, payment providers or public information sources. Links are provided for convenience; we do not control those sites and are not responsible for their content or security. Your use of a third-party site is governed by that site's own terms.
7. Prohibited use
You must not use the service to break any law, launder criminal proceeds, finance terrorism, infringe others' rights, transmit malware or attempt to breach the platform's security, nor interfere with infrastructure through automated attacks or credential stuffing. Suspected illegality leads to immediate suspension and, where the law requires, reports to the relevant authorities. These rules protect every legitimate user.
8. Support
Support is available by email at [email protected] during Monday to Friday, 9:00–17:30 GMT/BST (excluding public holidays), handled by Client Support & Compliance, with a first reply usually under one business hour. Account, complaint and escalation routes are described on the complaints page.
9. Disclaimer of warranties
The website and its content are provided for information purposes. While we work to keep materials accurate and current, we do not warrant that any information is complete, error free, uninterrupted or fit for a particular investment decision. Market data can be delayed or corrected, analysis reflects the moment it was produced, and nothing on this site is a recommendation, solicitation or guarantee of investment results. To the fullest extent permitted by law, all implied warranties are excluded.
10. Limitation of liability
To the extent the law allows, Auredane's liability for claims connected with the website and services is limited to the amount of fees you paid to the platform in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential losses, trading losses caused by market movements, or failures of third-party venues, providers and networks outside our control. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or your statutory consumer rights under UK law.
11. Indemnity
You agree to indemnify Auredane against losses arising from your breach of these terms, your provision of false information, or your unlawful use of the service, to the extent permitted by law. This clause does not shift responsibility for our own misconduct onto you.
Other provisions
These terms may change as the service or the law evolves. The current version is always the one published on this page, and it takes effect when published; material changes affecting clients are additionally announced by email. If any clause is found unenforceable, the rest remains in force. These terms are governed by the laws applicable in the United Kingdom, and disputes fall under the routes described on the complaints page, without prejudice to your right to use recognised UK dispute-resolution channels. Questions about these terms go to [email protected].