Contact us
Our team aims to give every user quick, friendly and knowledgeable support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain features and help solve problems, from our Manchester office during UK business hours. Fill in the contact form and tell us what you need: a member of the support team reviews every request and replies as quickly as possible, normally within one business hour.
Registration open, limited spots
A personal manager will contact you within 24 hours.
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Our office
- AddressHardman Square, Spinningfields, Manchester M3 3HF, United Kingdom
- Office hoursMonday to Friday, 9:00–17:30 (UK time)
- Email[email protected]
Support at a glance
- Support hoursMonday to Friday, 9:00–17:30 GMT/BST (excluding public holidays)
- Typical waitusually under one business hour
- DepartmentClient Support & Compliance
What the team can help with
Onboarding and accounts
Registration questions, identity verification, tier choice, personal details and anything in your first weeks with the platform.
Payments and withdrawals
Deposit methods and timings, withdrawal requests and their status, and destination verification for bank, card or wallet.
Platform and strategies
Settings, limits, alerts, reports and what any status or message in the dashboard actually means.
Security matters
Suspected phishing, unrecognised logins, lost devices and recovery, treated as priority by the security-side team.
Compliance and complaints
Verification follow-ups, review requests and formal complaints, handled to the timelines published on the complaints page.
Working with us
Partnership and careers enquiries are routed to the right people; see the careers page for open roles.